Skip to content

Refund Policy

Refunds and cancellations

Mistakes happen. We resolve donation errors quickly and without argument.

Refund window

Contact us within 14 days of a donation and we will refund duplicate, incorrect or unauthorised transactions.

Monthly donations

You can cancel a monthly gift at any time from your donor dashboard or by emailing donation support.

Processing time

Approved refunds are returned to the original payment method, typically within 5-10 business days.

Disbursed funds

Where funds have already been disbursed to a field project, we will discuss options with you directly.

This is placeholder policy text and should be reviewed by legal counsel before publication.