Refund window
Contact us within 14 days of a donation and we will refund duplicate, incorrect or unauthorised transactions.
Refund Policy
Mistakes happen. We resolve donation errors quickly and without argument.
Contact us within 14 days of a donation and we will refund duplicate, incorrect or unauthorised transactions.
You can cancel a monthly gift at any time from your donor dashboard or by emailing donation support.
Approved refunds are returned to the original payment method, typically within 5-10 business days.
Where funds have already been disbursed to a field project, we will discuss options with you directly.
This is placeholder policy text and should be reviewed by legal counsel before publication.